Returns & Exchanges
At Organic Traveller, we want you to be completely satisfied with your natural skincare journey. If a product isn't the right fit for your skin, we offer a hassle-free 30-day return policy for all our botanical formulations.
Initiate Your Request
Email our glow support team at [email protected] with your order number and the reason for your return within 30 days of delivery.
Prepare the Package
Ensure the item is in its original packaging and securely sealed to prevent leaks during transit, including any promotional materials received.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our lab inspects the returned items, we will process your refund or store credit back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing